Does the call center still have a future?
Customer relations are currently at their peak. And as proof, call centers are flourishing in major offshore destinations such as […]
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What digital tools are needed to successfully
Since the democratization of teleworking, the use of digital tools has experienced exponential growth. These new software programs have made
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Business Process Outsourcing or BPO? Why Not?
The practice of business process outsourcing or BPO is becoming more and more common. Indeed, long relegated to the closet
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Outsourcing: among the essential levers for successful
Outsourcing is at the heart of the concerns of any modern company looking to refocus on its core business. Time