Business Process Outsourcing or BPO? Why Not?
The practice of business process outsourcing or BPO is becoming more and more common. Indeed, long relegated to the closet because it was considered unfavorable, today, this approach is considered a lever for the competitiveness of companies, whether they are large firms, SMEs or VSEs.
Business process outsourcing or BPO: a desire for performance and value creation
Outsourcing is a process which consists of delegating part or all of a service to an external service provider ( freelancer or offshore company ) for a fixed period.
Currently, the question of offshore phone number library outsourcing is back on the table more than ever. Indeed, decision-makers and business leaders agree that offshoring business processes has become essential for the success of an organization. Outsourcing not only saves time, but also provides high-end services (provided of course that you choose the right offshore company ).
What should be understood and meant by business process outsourcing?
Outsourcing a business process or BPO means subcontracting the different aspects of your activity in order to accelerate its development. This could be:
- Administrative functions
- HR activities (payroll, training)
- From accounting
- About writing web content
- Web development
- Web referencing
- Web moderation
Please note : some activities ovu tehniku uvjeravanja? cannot be outsourced, such as recruitment. Only an internal employee is able to assess an applicant and determine whether they can adapt and work in the company.
Also read: Outsourcing of IT services: Madagascar in the African top 4
BPO: Which activities should be outsourced?
To determine whether a service can be outsourced or not, simply use the 3 C method . Generally, a potentially “outsourceable” activity must be:
1) Time-consuming : Does b2b fax lead the proper implementation of the service require a considerable amount of time?
2) Complex : Does the activity need to be based on solid experience? Is it difficult to carry out?
3 ) Circumscribed : does the service require significant human resources?
Of course, this list is not exhaustive, but it still gives you a good idea of what an “ outsourceable ” business process is.
BPO: The challenges of offshore outsourcing
Why is offshore outsourcing all the rage? What is the point of delegating business processes to an external service provider? Quite simply because this practice allows a company to save time and reduce costs (given that the rates applied by offshore companies are very attractive). In any case, be aware that business process outsourcing or Business Process Outsourcing (BPO), like anything else, has advantages as well as disadvantages.
Here, the main objective is to know if a maximization of the ROI (return on investment) is possible. Because an outsourcing approach allows you to refocus on your core business and offers a gain in responsiveness for the company. In addition, it allows you to reduce your staff, giving you the opportunity to reduce your financial costs and control your budget. Moreover, tell yourself that offshoring is an ideal solution to access new skills.
