Vueling chooses the Sprinklr platform to “optimize its customers’ experience on social networks”
By itorial Staff with No comments Digital InsightsDigital Marketing
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Sprinklr (NYSE: CXM), the unifi customer experience management (Unifi-CXM) platform for modern businesses, announc today, Wnesday, October 25, 2023, that Vueling , a Spanish airline of the IAG Group that operates in more than 100 destinations in Europe, North Africa and the Middle East, has select the Sprinklr platform to “optimize its customers’ experience on social networks through all digital channels.”
Sprinklr, as report in a press release, “will support Vueling’s digital transformation objectives by uniting its social mia customer service and marketing departments in a single collaborative environment.”
With Sprinklr, “ Vueling can collaborate internally to make smarter decisions faster and expand its social customer service across key channels to respond quickly to customers.”
“As an integral part of our
A ongoing transformation efforts to improve the customer journey, we have integrat Sprinklr into our social mia operations. With this integration, we are able to streamline our processes and allocate resources more effectively, spending more time on quality over quantity. Sprinklr also equips us with a broad set of capabilities, allowing us to stay ahead of industry trends, leverage cutting-ge technologies and artificial intelligence. This strategic approach not only improves our operational efficiency. But also ensures we are agile in adapting to the changing social mia and customer engagement landscape.”
Rodolfo Moreira, Customer Experience Director at Vueling
“Seamless communication and engagement are extremely important in air travel. Vueling recent mobile phone number lead aims to refine the airline customer experience. Something that everyone who travels desires. Sprinklr’s advanc AI capabilities for customer service, marketing, social mia engagement. And research will help Vueling streamline internal operations while increasing spe of resolution for each customer across each of the key digital channels.”
Ragy Thomas, founder and CEO of Sprinklr
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