This brings us back to the value of outbound engagement.
There are many elegant solutions to Outbound Engagement communications that insurance companies clearly need to study and invest in. It takes little to send a text or email, but the downstream impacts — customer engagement, prevention, self-service, inbound deflection and more — are quantifiable and massive in scale. Pushing policyholders and claimants accurate cleaned numbers list from frist database toward the web and mobile channels for resolution is only the tip of the iceberg as far as opportunity and use cases are considered.
Technology can use artificial intelligence for predictive engagement
and routing to give customers a better, shorter experience where they feel heard,
understood and have their issues 12 best instagram accounts to inspire you with their design resolved. In fact, according to the 2024 Genesys report “Generational dynamics and experience,” 73% of consumers surveyed globally
say respectful and empathetic treatment Outbound Engagement from customer service representatives is
one of the most important factors during a service interaction. This is critical for the insurance industry and its customers when you consider what might be discussed —
the loss of homes, property or loved ones.
I want to make clear that
leveraging outbound digital engagement for better business results. The insurance claims industry can, and should, use newer channels, such as digital and social media,
to build better relationships, deliver better whatsapp number experiences and be empathetic in how they interact with customers.
This is especially true for
an industry that’s there to help people during Outbound Engagement catastrophic events and difficult times —
that’s why people have insurance in the first place. Providing proactive and empathetic experiences during these times can build long-term customer loyalty. This is especially true when there are so many opportunities to reframe the discussion in
how the industry is viewed in terms of customer experience.
Read this eBook to discover why leading brands choose the Genesys Cloud platform to elevate their customer experience and build long-standing loyalty — and learn how you can take the next step in your customer engagement.