Steps to promote digital transformation in local governments
It is important to proceed with local government digital transformation by following the steps below.
- 1. Understanding the need for DX and aligning awareness
- 2. Listing specific database by industry issues and clarifying DX policy
- 3. Building a digital transformation organization and formulating a plan
- 4. Implementing and Evaluating DX Plans
1. Understanding the need for DX and aligning awareness
In local government DX, it is essential to align the awareness of employees who have low awareness. It is important to share the recognition of the importance and necessity of DX with everyone and foster a culture of awareness that DX will create benefits. Let’s create a direction in which employees will come together to stay away from social media and turn off phone notifications innovate administrative services based on a common understanding. It is important to stimulate employees and lay the groundwork for them to enthusiastically make efforts to bring about structural reform.
Building a digital transformation organization and formulating a plan
Once the human resources foundation for DX is in place, we can move on to the stage of clarifying and concretizing the DX policy. First, listen to the voices of the residents and investigate the administrative clean email issues that need to be resolved. At the same time, identify areas of the municipality that are a burden on the work and inefficient operations, and create a list of issues. Then, consider how DX can transform the way the municipality operates. Decide on an overall policy, list the necessary items, and create the foundation for starting DX.