During the postsales interaction phase (usage phase)

During the postsales The level of peace of mind begins to rise . At this stage, the capabilities of artificial intelligence can help

consumers save time and provide target services, adding value to their postpurchase experience and

benefiting consumers. Nearly a third of all consumers (28%) said they would be happy to have AI

reorder lowerpric items. For example, a smart air conditioning system can reorder air filters directly

from the manufacturer, rucing the burden on special lead consumers to confirm replacement nes themselves or rely on local retailers for timely delivery.
Seizing the opportunity of AI enhancement

The research highlights Cognizant’s role in helping business leaders across industries adapt to the

AIenabl consumer, especially as AI agents begin to power more of the consumer buying experience, orchestrating complex tasks across the buying journey.

Estimat evolution will have a significant economic impact as AI adoption becomes more widespread

with the New Work New World study from Cognizant and Oxford Economics pricting that AI will inject $1 trillion into the U.S. economy by 2032.

Cognizant is helping enterprises adapt to the new rules of engagement, integrating AI into familiar

contexts and support efforts to improve create a digital platform for voting convenience, ensure secure connectivity, and build trust through human engagement.

To further support enterprises in accelerating their adoption of AI, Cognizant has launch Cognizant

Moment™ , the next evolution of the firm’s Digital Experience practice, design to help clients harness

the power of AI to reimagine customer experiences and design innovative strategies to drive growth.

Now, as the way consumers interact with technology changes

Cognizant aims to provide clients with the tools and insights they ne to drive differentiation, foster customer loyalty, and prepare for the future.

Also critical to accelerating AI adoption is philippines numbers Cognizant’s Synapse program , a global upskilling initiative that aims to refine opportunities for more than a million people around the world, radically transforming and rebalancing the landscape of tech ucation and workforce development During the postsales.

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