When a customer contacts your business through Genesys Cloud, the integration with Salesforce enables an automatic lookup of relevant information in […]
In today’s business environment, providing excellent customer service has become a key priority for many organizations. To achieve this, companies are looking
Loyalty Management provides real-time analytics and reporting that helps monitor loyalty program performance, so you can identify areas and room for
Regardless of the industry, Loyalty Management allows for maximum flexibility in creating loyalty programs that meet customer needs. Setting up programs, benefits,
Customer loyalty is essential for any business, as having loyal customers can be a determining factor for success and sustainability in any
You may or may not be convinced by their reasons. But the comment sounds more considerate and conveys that you
Passing a link stating “you can follow this model for inspiration” will leave the writer wondering! “Is it the structure!
It’s perfectly normal to want things done according to your vision. But it’s not so much about what you say,
Also, consider that the editor will have spent hours drafting the document and seeing the document full of changes can
If the project is especially important (a long-form guide or ebook, a key landing page for your business, etc.) this
Positive reinforcement is just as important (if not more so) than negative feedback and helps guide and motivate. Whether you’re
Giving feedback to an editor can be awkward. We know that. But it’s pretty much as uncomfortable as giving feedback
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