What an exceptional WhatsApp customer experience looks like As in the example above, being able to schedule an appointment or get a response to a query without unnecessary waiting or effort is often what closes a deal. Potential customers who message you on WhatsApp usually know what they want. All you have to do is offer it to them and you’ll be ahead of your competitors.
A positive experience not only
helps you close deals faster, but it also helps you gain telegram marketing repeat customers. Screenshot of a WhatsApp conversation illustrating positive customer engagement on WhatsApp This is an example of a positive WhatsApp customer experience: a quick response and an excellent response Iaroslav Kudritsky gives the example of a conversation with his hairdresser.
He schedules appointments
in advance and the hairdresser sends him reminders before the appointment. She once wanted to reschedule her appointment, and the hairdresser quickly suggested three times that might work. She picked a time and everything was sorted out in less than five minutes. Brief,
personalized conversations can make all the difference in the customer experience. 2 keys to improve every customer interaction on WhatsApp Every business wants to ensure that their customers and potential these links into account in its algorithms. customers have meaningful interactions that keep them coming back, but this can be a challenge for growing businesses with high volumes of messages.
Use automation to respond quickly
Salespeople may struggle to respond in a timely manner simply because they are overwhelmed. Additionally, newer salespeople may not know all the answers. When used correctly, tools like automation and AI can be an advantage. However, Iaroslav points out, “these are all just tools. Features are not going to help solve the problem.
Automation is not going to help solve the problem. They are not bulk lead answers to the problem. What you really need to do on WhatsApp is respond quickly with great answers.” With automation, you can respond instantly so customers don’t have to wait, but remember to put yourself in the customer’s shoes when setting up responses.
